r baji's Privacy Policy

1 Introduction and Applicability

This Privacy Policy applies to all members who use the r baji platform's website and services. When you register on our site, log in, use betting or casino services, or contact us in any way, the terms of this policy serve as the guideline governing the relationship between you and us.

r baji always gives the highest priority to user privacy. We commit that your information will not be sold or transferred to any unauthorised party. This policy applies across all devices — whether accessed via desktop, mobile, or app.

Along with reading this policy, we also request that you carefully read our Terms and Conditions, as both documents complement each other and form part of the overall service usage agreement.

2 Types of Information Collected

r baji may collect the following types of information in order to provide its services:

2.1 Identity Information

• Full name and date of birth
• National ID or passport number (for identity verification)
• Email address and mobile number
• Residential address

2.2 Financial Information

• Deposit and withdrawal records
• Payment method details (such as bKash, Nagad, Rocket, or bank account information)
• Transaction history and balance

2.3 Technical Information

• IP address and device identifier information
• Browser type and operating system
• Time of site access, page view patterns, and session duration
• Cookie data (details in section 7)

2.4 Gaming-Related Information

• Betting history, preferred game categories
• Bonus claim records and VIP level progress
• Account activity logs

3 How Information Is Collected

r baji collects information in the following ways:

3.1 Direct Collection

Information is collected directly from you when you create an account, submit documents for identity verification, request a deposit or withdrawal, or contact our support team.

3.2 Automatic Collection

Technical information is automatically collected from your device and browser while you use the site. This process uses cookies, web beacons, and log files.

3.3 Via Third Parties

Transaction verification-related information may be received from bKash, Nagad, Rocket, or other payment partners during payment processing. Authorised third-party verification agencies may also be used for identity verification.

4 Purpose of Using Information

r baji uses collected information only for the following legitimate purposes:

• Creating, verifying, and managing accounts
• Processing deposits, withdrawals, and other financial transactions
• Sending information about bonuses, cashback, and promotions (subject to your consent)
• Maintaining platform security and preventing fraud
• Improving platform quality and user experience
• Meeting legal and regulatory obligations
• Providing 24/7 customer support

We never sell your information to advertising companies. Information is not used for any purpose beyond your service relationship with r baji.

5 Sharing Information with Third Parties

r baji may share limited information with third parties in specific circumstances:

5.1 Payment Providers

Necessary financial information is shared with bKash, Nagad, Rocket, or banks to complete transactions. These providers manage your information under their own privacy policies.

5.2 Technology Partners

Gaming software providers, server hosting partners, and cybersecurity service providers may have access to limited technical information. These organisations operate under strict confidentiality agreements.

5.3 Legal Obligations

Where we are required to disclose information by order of a competent court or under applicable law in Bangladesh, we will provide only the necessary information to the relevant legal authority.

5.4 Business Restructuring

In the event of any business restructuring or merger, information will be transferred after notifying users in advance.

6 Data Storage and Security

r baji takes industry-standard technical measures to protect your information:

• All data transmissions are secured with SSL (Secure Sockets Layer) encryption
• Sensitive information is stored in encrypted form
• Access controls and two-factor authentication are maintained
• Regular security audits and vulnerability assessments are conducted
• Only authorised staff have access to user information

6.1 Data Retention Period

Information is retained for as long as the account is active. Even after an account is closed, financial records may be retained for the period required under applicable law in Bangladesh. Once the need to retain information ends, it is securely deleted.

7 Cookies and Tracking Technologies

r baji uses cookies to ensure the website functions correctly and to improve the user experience.

7.1 Essential Cookies

These cookies are necessary for the site to function properly — they are used to maintain login sessions, carry out security checks, and save language preferences. They cannot be disabled.

7.2 Functional Cookies

These cookies help remember your preferences and provide a personalised experience. They can be turned off from browser settings, though doing so may limit certain features.

7.3 Analytics Cookies

These cookies are used to analyse site traffic patterns and user behaviour in order to improve service quality. Information is collected entirely anonymously.

You can delete cookies or stop accepting new cookies from your browser settings at any time.

8 Your Rights

As a user of r baji, you have the following rights regarding your own information:

8.1 Right to Access Information

You may request to know what information we hold about you. Once your identity is verified, the information will be provided within the specified timeframe.

8.2 Right to Correct Information

If there is incorrect or incomplete information in your account, you may request a correction. This request can be made through account settings or via live chat.

8.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

8.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you may cancel your subscription at any time or inform our support team.

To exercise these rights, follow the process described on the Responsible Gaming page or contact our support team directly.

9 Privacy of Minors

All services on r baji are for persons aged 21 and above only. We do not knowingly collect any personal information from anyone under the age of 21.

If we have reason to believe that a minor has registered on our platform, we will immediately suspend that account and delete the collected information. Parents or legal guardians who believe their child is using our platform should notify our support team promptly.

10 Changes to This Policy

r baji may update this Privacy Policy from time to time due to business needs, technological changes, or legal requirements.

For any significant changes, advance notice will be given to the registered email address or in the site's notification section. Continued use of the site after changes are made will be considered acceptance of the revised policy. The date of the latest update is always shown at the top of this page.

If you have any questions about the policy, it is advisable to contact us promptly after any changes. You may also visit our Frequently Asked Questions page for answers to common queries.

11 Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, you may contact r baji in the following ways:

• Live Chat: Available directly on the site 24/7, in both Bangla and English
• Email: [email protected]

We generally aim to respond to all written requests within business days. For urgent matters, live chat is the fastest way to reach us.