FAQ
r baji FAQ — answers to all your questions here
From opening an account to withdrawing via bKash, live casino rules, identity verification and responsible gaming guidelines — this r baji FAQ page has detailed answers to more than 20 questions. Use the sections below to quickly find answers on any topic.
Account
Withdrawal
Responsible Gaming
Live Casino
Verification
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Account Questions
Find answers here to common questions about login, password changes and account management. You can log in directly by visiting the r baji Login page.
Yes, r baji may ask for OTP verification to protect your account when you log in from a new or unrecognised device. A six-digit code is sent to your registered mobile number. Once you enter the code correctly, the login is complete. If you do not receive the code, wait a moment and try again, or contact live chat.
Log in to your r baji account and go to "Profile Settings" to find options to update your name, email and mobile number. Keep in mind that changing your name may require you to submit identity verification documents in some cases. For any difficulty, support is available 24/7 via live chat.
Click the "Forgot Password?" link on the login page. Enter your registered email or mobile number and a password reset link or OTP will be sent to you. When setting a new password, use at least one number, one uppercase letter and one special character — this keeps your account secure. If you have trouble, contact r baji live chat.
No, each player is allowed only one account on r baji. If the same person is found to have multiple accounts, both accounts may be closed and any balance held may be forfeited. If you are having trouble accessing your old account, speak directly to the support team rather than opening a new one.
A wrong password, Caps Lock being on, or an outdated browser cache are common causes of this problem. Refresh the browser, clear the cache and try again. Entering the wrong password several times may temporarily lock the account. In that case, contact the r baji support team and they will resolve it quickly.
Withdrawal Questions
The most frequently asked questions about withdrawing money via bKash, Nagad, Rocket or bank transfer are answered here.
Successful withdrawal requests on r baji are generally completed within 30 minutes to 3 hours. This timeframe applies to bKash, Nagad and Rocket. Bank transfers may take a little longer. If the status shows "Processing" after you submit a request, please be patient; if it has been more than 3 hours, let live chat know.
Yes, the withdrawal service on r baji is available 24 hours a day, seven days a week. Requests can be submitted on Friday-Saturday or at night and are generally processed within 30 minutes to 3 hours. However, bank transfers depend to some extent on the bank's own working hours.
Winnings from a bonus can only be withdrawn after the wagering requirement has been met. For example, if you receive a 100% bonus on a ৳1,000 deposit, your balance becomes ৳2,000; the bonus portion (৳1,000) must then be wagered 25 times in total — meaning ৳25,000 in wagering must be completed before the bonus winnings become withdrawable. See the Terms and Conditions page for full details.
The minimum withdrawal amount on r baji is ৳1,000. Withdrawal requests below this amount will not be accepted. This limit applies across all methods — bKash, Nagad, Rocket or bank transfer. The minimum deposit amount is ৳200, which is considerably lower; however, you need to reach ৳1,000 to make a withdrawal.
First check whether your identity verification has been completed, whether the wagering requirement on any bonus has been met, and whether the mobile number you are withdrawing to is registered on your account. If the problem persists, contact r baji via live chat or email — support is available 24/7.
Responsible Gaming
r baji believes that playing in a healthy and controlled way is every player's right. The full responsible gaming guide is available on a separate page.
There are some common signs — such as betting more than you can afford, playing again to recover money you have lost, borrowing money from family or friends to place bets, or trying to stop gambling but being unable to — these indicate problematic behaviour. In this situation you should seek help and can inform the r baji support team.
The minimum age to participate in all casino and betting activities on r baji is 21+. Age must be verified at the time of registration and identity verification. r baji actively checks age to ensure that minors do not gain access.
r baji always prioritises the wellbeing of players. If you feel that gambling is having a negative effect on your life, contact r baji via live chat or email. You can also speak to a trusted family member or seek a mental health support service. Learn more about responsible gaming on this page.
Yes, r baji gives players the option to keep their spending under control. There may be an option in Account Settings to set a daily, weekly or monthly deposit limit. Speak to the support team to learn about the available options — they will help you take the right steps.
If you want to stop playing for a period of time, let the r baji support team know. You can request a cooling-off period (a few days to a few weeks) or a longer-term self-exclusion. During this period the account will be inactive and no betting or deposits will be possible. This is an important responsible step to take.
Live Casino
Find answers to common questions about live table games from various providers including Evolution, Pragmatic Play Live, and Ezugi. For more details, visit the r baji Casino page.
Yes, r baji live casino works smoothly on both Android and iOS. Ensure you have a stable internet connection (Wi-Fi or 4G) for the best experience. Live Roulette, Live Baccarat, Teen Patti and other table games are optimised for mobile screens, so no quality is lost.
Live Roulette has two main bet types — Inside Bets (on specific numbers or small groups) and Outside Bets (red/black, odd/even, 1–18 or 19–36, etc.). Outside Bets have a higher chance of winning but a lower payout; Inside Bets have a lower chance but a higher payout. Various limit tables are available on r baji.
Baccarat has three betting options — Player, Banker or Tie. In each round both Player and Banker are dealt two cards each; the hand whose total is closest to 9 wins. 10s and face cards have a value of zero. The Banker bet is comparatively safer for beginners, while the Tie bet pays more but has a lower probability.
r baji has multiple table limits to suit players with different budgets. Low-limit tables are available for new players and high-limit tables for experienced players. To find out specific limits, enter the live casino lobby and check the table information.
Yes, both Teen Patti and Andar Bahar are available in the live casino section on r baji. In Teen Patti you form the best hand from three cards; in Andar Bahar you predict which side (Andar or Bahar) the matching card will fall on. Both games are very popular among Bangladeshi players.
Verification & Documents
Everything you need to know about the identity verification (KYC) process, required documents, and what to do if your verification is rejected.
r baji may request identity verification before your first withdrawal or when transactions exceed a certain amount. Verification may also be requested if unusual activity is detected on the account. Completing verification in advance avoids extra delays at the time of withdrawal.
The National ID card (NID) is generally accepted as the primary document. A passport or driving licence may also be submitted depending on the case. A utility bill or bank statement may sometimes be requested to verify your address. It is essential that photos of documents are clear and legible.
Yes, the name registered on the r baji account must match the name on your bKash, Nagad or bank account. If the names do not match, the withdrawal request may be rejected or the process may be delayed. You should provide your correct and full name at the time of registration, exactly matching your mobile banking or bank records.
The most common reasons for verification being rejected are a blurry or cropped photo, the wrong type of document, or a name mismatch. First read the rejection reason in the email. Then take a clear photo and resubmit. If needed, contact r baji live chat to find out the reason — the support team will guide you step by step.
After documents are submitted correctly, the verification process is completed by the r baji team. The time cannot be stated precisely, but it is generally completed within working days. For faster verification, take photos of documents in good lighting, clearly, showing all four corners.
Still have questions? r baji's support team is always here
If you can't find the answer to your question on this FAQ page, don't worry. r baji's support team is available in both Bengali and English, 24 hours a day, 7 days a week — even at midnight during a cricket match or on a busy BPL day.
Live Chat
Contact us directly using the live chat button on any page of the site. You will usually get a response within a few minutes.
Email Support
For complex issues or document-related questions, contact us by email. r baji support email: [email protected]
You can also ask about bonuses, payments, or r baji VIP membership via live chat.